Minerva Team

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Activity overview

Latest activity by Minerva Team
  • Minerva Team created an article,

    How to embed Minerva content into my Zendesk support library

      First, grab the embed code from the guide you created on Minerva See step three to learn where to get the slideshow embed code See step six to learn where to get the video embed code Now add th...

  • Minerva Team created an article,

    How do I create a Group?

      Here is a 3-step Minerva Guide for creating a Group. Groups are available for our Premium, Business, and Enterprise accounts. Learn more here.   How to create a Group within your ORG Workspace: ...

  • Minerva Team created an article,

    What is a Group?

      Groups serve as a knowledge base for organizations to share guides and guidebooks with selected members. Once a Group is created within an organization, it can be shared with the organization's A...

  • Minerva Team created an article,

    Minerva SDK via Google Tag Manager (GTM)

    It is possible to use Google Tag Manager (GTM) to install the Minerva SDK on your web product(s). In addition, you can identify users and bucket them into groups using GTM. Initialize Minerva SDK F...

  • Minerva Team created an article,

    Privacy and Security FAQ

    How does Minerva protect your data? Minerva has a cross-functional team that manages our InfoSec program where we review our security posture on a regular basis and we conduct activities such as: ...

  • Minerva Team created an article,

    Implementing the SDK

    Setting up Contact your Minerva Account Manager (AM) to get an API key. You will need to provide your AM with the domains on which you wish to embed the Minerva widget. Note: Minerva guides used to...

  • Minerva Team created an article,

    How to Update your Minerva Extension

      Updating your Chrome extension ensures that you're using the latest version and having the most optimal experience as updates are frequently released. Here's how to update any Chrome extension, i...

  • Minerva Team created an article,

    How do I edit my display name?

    Here's a guide for editing your display name. If you prefer to follow written instructions, we won't judge. Here are the steps to achieve this guide:   Display names are now a mandatory field duri...

  • Minerva Team created an article,

    Where can I access all the guides I’ve created? 🌟

      Your guide can be accessed on your Minerva Account Settings Page.   Alternatively, you can access them by clicking on “My Guides” in the Minerva chrome extension  

  • Minerva Team created an article,

    What happens after I publish a guide?

      Guides created under a Free account are public by default.    Once a guide has been published, you are redirected to the guide page in the workspace it was created in. You can review your recentl...