Minerva Team

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  • What happens after I publish a guide?

      Guides created under a Free account are public by default.    Once a guide has been published, you are redirected to the guide page in the workspace it was created in. You can review your recentl...

  • What is a Group?

      Groups serve as a knowledge base for organizations to share guides and guidebooks with selected members. Once a Group is created within an organization, it can be shared with the organization's A...

  • How do I create a Group?

      Here is a 3-step Minerva Guide for creating a Group. Groups are available for our Premium, Business, and Enterprise accounts. Learn more here.   How to create a Group within your ORG Workspace: ...

  • How do I edit a guide?

      There are multiple ways you can edit a guide after it has been published. Depending on the method you use to update your guide, you may be able to change certain functions.   On the Minerva Chrom...

  • SDK Implementation through Google Tag Manager (GTM)

    It is possible to use Google Tag Manager (GTM) to install the Minerva SDK on your web product(s). In addition, you can identify users and bucket them into groups using GTM. Initialize Minerva SDK F...

  • Implementing the SDK

    Setting up Contact your Minerva Account Manager (AM) to get an API key. You will need to provide your AM with the domains on which you wish to embed the Minerva widget. Note: Minerva guides used to...

  • Privacy and Security FAQ

    How does Minerva protect your data? Minerva has a cross-functional team that manages our InfoSec program where we review our security posture on a regular basis and we conduct activities such as: ...

  • How do I create a guide?

    To create a guide, you must launch the Minerva widget located in the toolbar. Once the widget is launched, you must be logged into your account in order to create a guide. Click on the “Create gu...

  • How do I move the widget to a different side of the screen? 🌟

      As you're capturing or following a guide, you may need to move the widget to the other side of the screen. There's an icon with opposite arrows in the upper right corner of the widget next to the...

  • How do I edit my display name?

    Here's a guide for editing your display name. If you prefer to follow written instructions, we won't judge. Here are the steps to achieve this guide:   Display names are now a mandatory field duri...